TERMS OF SERVICE
INTRODUCTION
This Site (www.pupsihome.co.uk) is operated by or on behalf of Pupsi Home Limited (we, us
and our). We are a limited company, registered in England.
We reserve the right to change these Terms from time to time by changing them on the Site.
These Terms of Service were last updated on 18 April 2025.
ACCESS TO THE SITE
Our site is hosted on Shopify. They provide us with the online e-commerce platform for
selling our range of Products.
We cannot guarantee the continuous, uninterrupted or error-free operability of the Site. There
may be times when certain features, parts or content of the Site, or the entire Site, become
unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or
withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be
liable to you or to any third party for any unavailability, modification, suspension or
withdrawal of the Site, or any features, parts or content of the Site.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights in any content of the Site (including text, graphics, software,
photographs and other images, videos, sound, trade marks and logos) are owned by us or our
licensors. Nothing in these Terms gives you any rights in respect of any intellectual property
owned by us or our licensors and you acknowledge that you do not acquire any ownership
rights by downloading content from the Site.
You are not allowed to use our images or photography on the Site without our prior written
consent. Please contact us on press@pupsihome.co.uk if you would like to request
permission to use one of our images.
You are not allowed to 'scrape' content or store content of the Site on a server or other storage
device connected to a network or create an electronic database by systematically
downloading and storing all of the content of the Site.
SITE FEATURES AND CONTENT
We may change the format, features and content of the Site from time to time. You agree that
your use of the Site is on an ‘as is”; and “available when”; basis and at your sole risk.
Whilst we try to make sure that content on the Site consisting of information of which we are
the source is correct, you acknowledge that the Site may make content available which is
derived from a number of sources, for which we are not responsible. In all cases, information
on the Site is not intended to amount to authority or advice on which reliance should be
placed. You should check with us or the relevant information source before acting on any
such information.
We make or give no representation or warranty as to the accuracy, completeness, currency,
correctness, reliability, integrity, quality, fitness for purpose or originality of any content of
the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other
terms of any kind are hereby excluded and we accept no liability for any loss or damage of
any kind incurred as a result of you or anyone else using the Site or relying on any of its
content.
We cannot and do not guarantee that any content of the Site will be free from viruses and/or
other code that may have contaminating or destructive elements. It is your responsibility to
implement appropriate IT security safeguards (including anti-virus and other security checks)
to satisfy your particular requirements as to the safety and reliability of content.
PRICE AND PAYMENT
The price of Products is as quoted on the Site from time to time. Prices are shown inclusive
of UK taxes. If you are outside the UK, taxes will be removed at checkout once an address is
entered. Your local taxes will then be charged by the courier on delivery.
Prices and delivery costs are liable to change at any time, but changes will not affect orders in
respect of which we have already sent you a Shipping Confirmation.
The Site contains a large number of Products and it is always possible that, despite our best
efforts, some of the Products listed on the Site may be incorrectly priced. We will normally
verify prices as part of our despatch procedures so that, where a Product's correct price is less
than our stated price, we will charge you the lower amount. If a Product’s correct price is
higher than the price stated on the Site, we will normally, at our discretion, either contact you
for instructions before despatching the Product, or reject your order and notify you of such
rejection.
Payment for all orders must be made by credit or debit card on the checkout page. We accept
payment by most major credit and debit cards. You should be aware that online payment
transactions are subject to validation checks by your card issuer and we are not responsible if
your card issuer declines to authorise payment for any reason. Please note, it is possible that
your card issuer may charge you an online handling fee or processing fee. We are not
responsible for this.
We offer trade discounts on some Products in our range, for which we issue discount codes.
Trade discount codes are for trade customers only and are subject to the terms under which
they were issued. If our trade discount codes are used for non-trade activities, then you shall
be liable to us for the amount of such discount improperly applied and fully indemnify us on
demand for the loss we suffer as a result.
EXTERNAL LINKS
The Site may, from time to time, include links to external sites, which may include links to
third party offers and promotions. We include these to provide you with access to
information, products or services that you may find useful or interesting. We are not
responsible for the content of these sites or for anything provided by them and do not
guarantee that they will be continuously available. The fact that we include links to such
external sites does not imply any endorsement of or association with their operators or
promoters.
OUR LIABILITY
Nothing in these terms shall limit or exclude our liability to you:
for death or personal injury caused by our negligence; for fraudulent misrepresentation; for
breach of any term implied by the consumer rights law which may not be limited or excluded;
or for any other liability that, by law, may not be limited or excluded. Subject to this, if you
are a consumer and not a business customer, in no event shall we be liable to you for any
business losses, and if you are a business customer, in no event shall we be liable to you for
any indirect or consequential losses, or for any loss of profit, revenue, contracts, data,
goodwill or other similar losses, and any liability we do have for losses you suffer arising
from any Contract shall not exceed the purchase price of the relevant Product(s) and is
strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they
could be contemplated by you and us at the time your order is accepted by us.
We will not be liable or responsible for any failure to perform, or delay in performance of,
any of our obligations under any Contract that is caused by events outside our reasonable
control.
GENERAL
You may not transfer or assign any or all of your rights or obligations under any Contract. If
we fail to enforce any of our rights, that does not result in a waiver of that right. If any
provision of these terms is found to be unenforceable, all other provisions shall remain
unaffected. These terms may not be varied except with our express written consent.
These terms and any document expressly referred to in them represent the entire agreement
between you and us in relation to the subject matter of any Contract. We are required by law
to advise you that Contracts may be concluded in the English language only and that no
public filing requirements apply.
These terms shall be governed by English law, except that (if you are a consumer and not a
business user) and if you live in a country (which, for these purposes, includes Scotland or
Northern Ireland) of the European Union other than England, there may be certain mandatory
applicable laws of your country which apply for your benefit and protection in addition to or
instead of certain provisions of English law.
You agree that any dispute between you and us regarding these terms or any Contract will
only be dealt with by the English courts, except that (if you are a consumer and not a business
user) and if you live in a country (which, for these purposes, includes Scotland or Northern
Ireland) of the European Union other than England, you can choose to bring legal
proceedings either in your country or in England, but if we bring legal proceedings, we may
only do so in your country.